The largest independent vehicle management company in the UK
News & events
Fleet Support Group enhanced its reputation for customer service excellence by ensuring that all 180 staff were able to defy Arctic Britain and report for work every day as usual.
The Chippenham-based company, Britain’s largest independent fleet management company with more than 50,000 vehicles on its books, hastily assembled a fleet of 4x4s that operated as a staff shuttle service.
The business rented two 4x4s and commandeered two other 4x4s used as company cars by employees and the ‘emergency’ fleet ensured staff living up to10 miles away could safely travel to and from work.
FSG Chairman Geoffrey Bray said: “The dreadful road conditions made it treacherous for all but the toughest 4x4s. We pride ourselves on delivering a first-class customer experience and we didn’t want to let our clients down, particularly as the help and advice they require typically increases when weather conditions are appalling.”
Mr Bray, who turned ‘chauffeur’ for several days as he took his turn at the wheel of one of the 4x4s, added: “I applaud the tenacity of our staff who either made it to and from work safely through their own means or requested a lift to and from work courtesy of our 4x4 shuttle service.
“With the Arctic-like weather set to remain for a few more days I anticipate continuing to run the shuttle service for a little longer.”
Photos: FSG Chairman Geoffrey Bray (left) outside the company’s snow-bound headquarters with staff waiting for a lift home in the 4x4 fleet.
Fleet Support Group (FSG) is the largest independent vehicle management company in the UK and looks after approximately 50,000 vehicles.
The well-established organisation based in Chippenham, Wiltshire, has gained an enviable reputation within the industry by continually concentrating on delivering a consistent, quality service embracing full vehicle acquisition and disposal, vehicle outsourcing, fleet management, risk management and work-related road safety, maintenance management, accident management, breakdown recovery, short-term car rental and truck management.
Within the FSG team, there is significant industry experience and qualifications across the range of services provided. This in turn is supported by an in-house IT operation which is continuously upgrading the internal systems and applications to ensure that, by innovation and product development, FSG leads the field in the provision of vehicle management.
For further information contact: FSG chairman Geoffrey Bray on 0844 8000 700