Going the Extra Mile

We believe that all customers deserve ‘good old fashioned first class service’.

That is the concept behind our ‘Going the Extra Mile’, which is designed to ensure that all our staff deliver service standards that are unmatched by our rivals.

It is such courtesy and assistance to fleet decision-makers and business drivers that has seen FSG grow from a start-up company almost 22 years ago to being Britain’s largest privately-owned fleet management business with a fleet of 55,000 vehicles on its books - 27,000 company cars, 20,000 light commercial vehicles and 8,000 trucks.

If you have found any aspect of the service we give you has gone that extra mile, we would love to hear about it. Email customerservice@fsguk.com

Meanwhile, here are some of the comments we have received so far…

From Freddie Watts, Office Depot, to FSG Operations Department: “I have been dealing with FSG for many years with positive results. They always give me the feeling that when they are spending Office Depot’s money they are using the same disciplines as if it were their own, that gives me great comfort.”

From Steven Wood, T&S Services, to FSG Truckmaster Division: “What can I say, the best service for both the operator and the workshop, a very good team always very helpful. FSG is my first recommendation to all operators. Well done to everyone.”

From Jack Pryde, Dunfirmline Building Society, to Amanda Khoury, FSG Bookings Department: “I received a phone call from my daughter who was travelling back with her husband and kids from a week in France. On the M25 the fan belt to drive the alternator snapped. So, I contacted FSG and Mandy took the call. While this was not a company vehicle, she took the problem on board and totally saved the day! She found a breakdown service that could attend, she found a supplier who had the fan belt, married both these companies up and managed the whole situation until a successful result was made and the family were en-route to Scotland. I thought that a word of commendation for Mandy was called for and if there is an internal award for ‘Employee of the Month’, can I nominate her for it.”

From Kev Over, Network Rail, to Laura Hemmings, CrashMaster Division: “Laura has been dealing with the repair of one of my vehicles. She has my sincere thanks for the way she has dealt with this issue. I have been kept well informed with the progress of the repairs with very detailed information. Although the vehicle took longer than expected to get repaired I was confident that Laura was on the case.”