The largest independent vehicle management company in the UK
The company
Service is available on a genuine 24/7 basis. The Chippenham-based operations centre is only ever manned by Fleet Support Group people. This ensures that the service experienced by the driver is always consistent.
The average telephone answer time is 12 seconds by a Fleet Support Group person who is able to provide help and assistance. There are no automated telephone processes. In addition, drivers can use the Interactive driver portal to access all services.
Fleet Support Group delivers its service based on the old-fashioned principle of attention to customer requirements. Everyone is treated in a respectful, courteous manner by a team of people who genuinely believe in exceptional customer service.
All telephone calls are recorded. This provides an excellent audit trail if there are any disputes regarding requests or instructions. Mistakes do occur but being able to play back conversations is very helpful.
Access to information using FSG Interactive ensures communication is maintained at the highest level. Drivers need to be kept informed. FSG Interactive provides an optional route for fleet managers and drivers to use.
Fleet managers and drivers have a voice with regard to Fleet Support Group developments. Opinions are valued and continuously sought. Fleet Support Group recognises that, without the driver, it does not have a business. All Fleet Support Group people are aware of the importance of delivering service that exceeds expectations.