The largest independent vehicle management company in the UK
The company
Fleet Support Group is a privately owned business with a distinct family feel. The vast majority of its management team have been with the company for a very long time. People rarely leave Fleet Support Group and new employees are encouraged to think of their involvement as long term commitment.
"When I started Fleet Support Group in 1987, I wanted to build a company that reflected my own personal approach to exceptional customer service. The success of the company reinforces my belief that a simple, perhaps old-fashioned, but totally professional approach is what the customer really wants. I am immensely proud of Fleet Support Group, its people and its achievements."
Fleet Support Group is independent of any bank, vehicle manufacturer, motor distributor or major group. This means that it is completely independent when giving advice to its clients. Fleet Support Group's management team is industry-experienced and its ethos is one of providing complete customer satisfaction.
Fleet Support Group's objective is to create long-term partnerships with its clients in the same way that it does with its suppliers. This creates a genuine harmonious circle where everyone benefits.
Clients such as Dun & Bradstreet Limited, MITIE Group plc, Chubb Electronics Security, TT Electronics plc, Travis Perkins Limited, Network Rail and AEGON UK have been with Fleet Support Group for many years. Long-term beneficial relationships have been developed which continue to thrive because of Fleet Support Group's approach to customer service.
Fleet Support Group has gained a reputation for being able to identify all areas of vehicle operating costs, including intangibles. These are particularly important, for instance, in accident management where considerable costs can be incurred if a vehicle is taken off the road when it is perfectly safe to drive or a delay in repairs occurs because of failure on the part of the garage to source the necessary parts. Commencing repairs at the wrong time of the week can also extend car hire unnecessarily.
The service provided by Fleet Support Group covers all mainland UK and Northern Ireland. The unique features used by Fleet Support Group in the delivery of its service set Fleet Support Group apart from its competitors. Focus on customer service and delivery through its 24/7 control centre ensures a quality performance, easily measured and improved on as comments are raised from both clients and drivers.
Fleet Support Group never stands still in its search to manage vehicles better. Fleet Support Group has set up several Customer Advisory Panels, runs regular customer and supplier workshops and invites in outside expertise where it is felt that additional knowledge is required for the benefit of the customer.